Refund Policy

• Within 14 days: You can request a full refund under our voluntary refund policy if you have not used or accessed the product.
• After use: You can contact us about technical problems, defects, or other issues. Your available remedies depend on the circumstances and your statutory rights.
• Your legal rights: This policy does not limit your statutory withdrawal rights or other mandatory consumer protections.
• To request a refund: Email support@zyloft.eu.

This policy applies to digital products offered through zyloft.eu, including software, source code, code templates, downloadable files, and related digital products.

For transactions processed through Polar, the seller and Merchant of Record are identified in the applicable checkout and purchase confirmation. The relevant entity and address are Polar Software, Inc., 3500 S Dupont Hwy, Dover, Delaware 19901-6041, United States.

Polar handles transactions in accordance with the applicable purchase terms and its role in the transaction. This policy describes our voluntary refund policy and does not replace the applicable purchase terms or restrict any mandatory legal rights.

Within 14 days of purchase, you may request a full refund if you have not used or accessed the product. This is our voluntary refund policy and is separate from any statutory right of withdrawal.

For the purposes of this voluntary policy, a product is generally considered used or accessed if you have:

• Accepted an invitation to a private GitHub repository, cloned the repository, or downloaded its contents.
• Downloaded product files, including a ZIP archive, source code, or software installer provided through Polar or another designated delivery method.
• Activated a licence key.

These criteria determine eligibility under our voluntary refund policy only. They do not, by themselves, determine whether you have lost a statutory right of withdrawal.

We aim to ensure that our products function as described on their product pages and comply with applicable legal requirements. If you encounter a problem, please contact us with a description of the issue and any relevant error messages.

Where appropriate, we will investigate the problem and may provide a fix, update, replacement, or other suitable solution. If the problem cannot be resolved, or other applicable legal conditions are met, you may be entitled to a price reduction, termination of the contract, a refund, or another statutory remedy.

A feature that was not advertised is not automatically a defect. Problems caused by modifications to the code, incompatible environments, or failure to meet documented system requirements will be assessed in light of the product description and the circumstances.

Nothing in this section excludes or restricts your mandatory statutory rights.

Consumers generally have a 14-day statutory right of withdrawal for distance purchases, subject to applicable law and any valid statutory exception.

For digital content supplied electronically, the right of withdrawal may expire when supply begins only if the applicable legal requirements have been satisfied. These include your express prior consent to immediate supply, your acknowledgement that you will lose your right of withdrawal as a result, and the required confirmation of those declarations.

Downloading a ZIP archive, accessing a GitHub repository, cloning code, or activating a licence does not automatically establish that these legal requirements have been met.

Different rules may apply to digital services and subscriptions. Your statutory rights relating to withdrawal, conformity, defects, remedies, and termination remain unaffected by this policy.

Email support@zyloft.eu with your order number and the email address used for your purchase.

If your request concerns a technical problem, please describe the issue and include relevant error messages where possible. We will review your request and explain the next steps.

Where Polar is the Merchant of Record for your transaction, transaction-related refunds will be handled through the applicable Polar process. Approved refunds will generally be returned to the original payment method. The time required for the funds to appear depends on the payment provider and your financial institution.

Where a purchase is refunded, the licence for that product ends and you must stop using it.

Repository access may be removed and licence keys may be deactivated where appropriate. You must stop using the software and handle downloaded copies in accordance with the applicable licence terms and law.

This section does not override any rights or obligations that remain applicable under law.

If you have a billing or product issue, please contact us at support@zyloft.eu. We will do our best to resolve it promptly.

You may also contact your payment provider where appropriate. Nothing in this policy restricts your statutory rights or your right to dispute a transaction.

The terms applicable to your purchase are determined by the applicable contract and law. Changes to this policy do not retroactively remove rights you have already acquired.

How we handle your personal data is described in our Privacy Policy, and our provider details are available in our Legal Notice.